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Publications Service Level Agreements: A Better Mousetrap - an alternative approach to traditional SLAs where the emphasis is on making sure the outsourcer corrects problems in a timely manner rather than generating monetary credits that are inconsequential to both the buyer and the supplier. Download PDF Maximizing Outsourcing Value - a brief introduction to the Four Rights of Outsourcing and our Six Stage Methodology for achieving them. Download PDF
28175 Haggerty Road Novi, Michigan 48377 Phone: 248.994.8088 Fax: 248.479.0373 ©2003 The Copperwood Group |
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