Our experience indicates that the most successful outsourcing relationships have Four Rights as their underpinnings — the right motives, right expectations, right supplier and right agreement. We lead our clients who select outsourcing through a structured, disciplined process to make sure that the Four Rights are in place.

Our six stage framework for evaluating and implementing full and partial information systems outsourcing includes:

• Education — we help our clients understand the benefits, pitfalls, and challenges of information systems outsourcing for healthcare enterprises. We explain the critical success elements and what causes outsourcing relationships to fail. We teach our clients how to evaluate and, if appropriate for them, pursue outsourcing. We firmly believe that with the right education, negative factors typically associated with outsourcing relationships can be avoided.
  
  
• Evaluation — we work with our clients to build a business case that objectively evaluates the value of full or partial outsourcing for them. Our approach looks at all of the elements including financial, operational and cultural.
  
  
• Design — For our clients who decide that outsourcing is the right solution, we help them design an appropriate outsourcing strategy for their unique situation and objectives.
  
  
• Fulfillment — we help our clients identify the best supplier and negotiate the right kind of agreement to meet their requirements.
  
  
• Transition — we guide our clients through the transition of personnel, assets and operational responsibility. Because we have worked with our clients to design and negotiate the agreement we can ensure that the terms and the spirit of the relationship are maintained through transition.
  
  
• Outsourcing Governance — we view our client relationship as one that continues through the life of the agreement. We stay engaged with our clients as initial governance is established and participate in planned governance activities through the term of the agreement to make sure that the outsourcing relationship evolves to meet the future needs of our clients.

In addition to our six stage framework for evaluating and implementing information systems outsourcing solutions, we work with clients to enhance their existing outsourcing arrangements. Specific service offerings include audit and benchmark, operational assessments and renegotiation.

Outsourcing Revitalization Services Download PDF