The Central Maine Medical Family (CMMF) headquartered in Lewiston, Maine is an integrated healthcare delivery organization serving central and western Maine. CMMF's acute care facilities include Central Maine Medical Center in Lewiston, Bridgton Hospital and Rumford Hospital. CMMF decided to outsource their information technology function to gain access to resources and capabilities to implement their Clinical Information System (CIS).

Copperwood Group Services

CMMF selected The Copperwood Group to provide expert advice on service level agreements, CIS Implementation and pricing in the outsourcing agreement.

Results

The outsourcing agreement included specific SLAs consistent with CMMF's objectives for outsourcing.

Central Maine Healthcare Comments

• "Central Maine Healthcare retained The Copperwood Group to provide business and technical advisory services as we completed our IT outsourcing agreement. This transaction was the most complex that I have been involved with and I was concerned by the amount of documentation and technical sophistication. I retained The Copperwood Group based on their direct experience working on transactions similar to ours.

  The Copperwood Group was able to reduce the time required to finalize our agreement, helped us define appropriate and meaningful service level incentives and penalties, and gave us confidence that the specifications would meet our requirements. I would recommend that other organizations evaluating outsourcing as an alternative or forming an outsourcing arrangement secure experienced outsourcing business advisors in addition to legal support early in the process.

  I would highly recommend using The Copperwood Group to provide this advice."

  Charles T. "Guy" Orne; CFO, Central Maine Healthcare

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