• "We made the decision to outsource our IT function and selected an outsourcing partner to mitigate the risk associated with implementing our new Hospital Information System. Beacuse we lacked the expertise to negotiate the service level agreements and pricing elements of the outsourcing agreement, we retained The Copperwood Group to lead that effort. The Copperwood Group gave us an outsourcing agreement that offers the best possible opportunity for getting what we bargained for."

  George Leonhardt; CEO, Bradford Regional Medical Center

• "My only regret is that we did not engage The Copperwood Group earlier in the process. The integration of outsourcing and legal advice provided substantial value in a cost-effective and efficient manner."

  Terry Palmer; CIO, Bradford Regional Medical Center

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• "Central Maine Healthcare retained The Copperwood Group to provide business and technical advisory services as we completed our IT outsourcing agreement. This transaction was the most complex that I have been involved with and I was concerned by the amount of documentation and technical sophistication. I retained The Copperwood Group based on their direct experience working on transactions similar to ours.

  The Copperwood Group was able to reduce the time required to finalize our agreement, helped us define appropriate and meaningful service level incentives and penalties, and gave us confidence that the specifications would meet our requirements. I would recommend that other organizations evaluating outsourcing as an alternative or forming an outsourcing arrangement secure experienced outsourcing business advisors in addition to legal support early in the process.

  I would highly recommend using The Copperwood Group to provide this advice."

  Charles T. "Guy" Orne; CFO, Central Maine Healthcare

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• "The Copperwood Group effectively translated the hospital objectives for the outsourcer and made sure that they were encompassed in our new agreement. Because of their experience, The Copperwood Group was able to assess the economic impact of modifying the pricing approach. Our new pricing approach kept outsourcing affordable, expanded the outsourcer's commitment to provide services and increased our control. I would strongly advocate that any hospital that is considering IT outsourcing hire experienced advisors to guide them through the outsourcing procurement process and contract negotiation. Our money was well spent with The Copperwood Group."

  Mark Rossman, Chief Financial Officer

• "The Copperwood Group had the experience, skills and capability to lead the contract negotiation. They were able to establish a pace for the discussions that enabled us to maintain our focus on our day-to-day responsibilities and get the new agreement done in a reasonable timeframe."

  Saundra Stark, Corporate Compliance Director

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• "I believe that information technology must be a competitive differentiator for SWMC and recognized that we needed help to achieve our IT objectives. I retained The Copperwood Group because of their objectivity, independence and outsourcing experience. Their deep understanding of outsourcing and objectivity was a key element in securing Board approval for our outsourcing initiative. I would recommend that others pursuing outsourcing retain experienced advisors to help with all aspects of forming the outsourcing relationship. The orderly objective process The Copperwood Group utilized was very effective for SWMC."

  Joe Kortum; CEO, Southwest Washington Medical Center

• "The Copperwood Group did an excellent job of presenting complex issues in a clear and cogent manner to facilitate informed decision making by the SWMC executive team and outsourcing selection committee. We believe that we got a 'great' outsourcing agreement because of their efforts."

  Renate (Rainy) Atkins, Chief Operating Officer

• "We retained The Copperwood Group to assist with choosing our outsourcing vendor and negotiating the contract because of their strong experience in legal, governance and contract management for outsourcing deals. They walked hospital executives through the outsourcing selection and negotiation process but insisted we make our own decisions. The advisory services provided by The Copperwood Group helped us more than anything else we did in the process."

  Kerry Craig; CIO, Southwest Washington Medical Center

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